Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
At this time, we only ship to the United States.
How long does shipping take?
We ship our items via USPS Ground Advantage. Shipping usually takes n 5-7 Business Days. We do need 3-5 days to process your order. This does not include shipping days. We try our best and ship out asap. We do our best to keep our customers happy.
Can you expedite shipping?
Not at this time. Please factor in processing and shipping times when placing your order. We do our best to ship out asap.
Returns
How do I return an item?
Please see our Return Policy.
How long does it take to process my return?
Once we receive your item, we will review the item and notify you within 2-3 business days. Please include your email address to contact you.
Can I exchange for a different item?
Personalized items cannot be exchanged. Please email us with your concerns at aspenlanedesigncompany@gmail.com
My item was damaged when arrived. What now?
Please see Return policy for detailed instructions.
General Questions
Custom Requests
If you have a custom request for a design or want to include your business logo on an item, please email us with your request and include images of your logo or designs. We do prefer SVG file format if possible.